Cookie policy
At Cielo y Mar Suites we comply with the provisions of the Law on Services of the Information Society, a standard that has transposed Directive 2009/136/EC.
What is a cookie?
A cookie is a small text file that is stored on the computer, tablet, mobile phone, or ultimately, on the device you use to browse the Internet, and it can save information regarding the frequency with which you visit web pages, your browsing preferences, the information that interests you the most, usernames, product registrations, etc. Depending on the information they contain and how you use your device, they can be used to recognize the user.
Types of cookies
Depending on their nature, cookies can be classified as:
- “Session cookies” or “Persistent cookies”: the former are deleted when the browser is closed, while the latter remain on the computer.
- “First-party cookies” or “Third-party cookies”: depending on whether they belong to the website owner or a third party. According to their purpose, they can be:
- “Technical cookies”: These allow the user to navigate through a website, platform, or application and use the different options or services available, such as controlling traffic and data communication, identifying sessions, accessing restricted access sections, remembering items in a shopping cart, making purchases, requesting registration or participation in events, using security elements during navigation, storing content for video or sound broadcasting, or sharing content on social networks.
- “Personalization cookies”: These allow the user to access the service with certain predefined general characteristics based on criteria on the user’s terminal, such as language, type of browser used to access the service, regional settings, etc.
- “Analytical cookies”: These allow the entity responsible for them to track and analyze the behavior of users on the websites they are linked to. The information collected through these cookies is used to measure the activity of the websites, applications, or platforms and to create navigation profiles of the users of these sites, applications, and platforms in order to make improvements based on the analysis of user data.
- “Advertising cookies”: These allow the most efficient management of advertising spaces that the publisher has included on a website, application, or platform from which the requested service is provided based on criteria such as the content edited or the frequency at which the ads are displayed.
- “Behavioral advertising cookies”: These allow the most efficient management of advertising spaces that the publisher has included on a website, application, or platform from which the service is requested. These cookies store information on user behavior obtained through continuous observation of their browsing habits, enabling the development of a specific profile to display ads based on it.
What cookies do we use and what is their purpose?
| Cookie Domain | Cookie | Duration | Purpose | Type |
| First-party cookies | utm_source, utm_medium, utm_campaign, utm_content, utm_params | Persistent | Cookies set to track the origin of a visitor making a reservation from the website | Analytics cookies |
| First-party cookies | BOOKINGVALUES, BOOKING_VALUE, CART_ROOMS_COOKIE_v2, CART_EXTRAS_COOKIE_v2, CART_COOKIE | Persistent | Depending on the booking engine version, these cookies are necessary for its proper operation | Strictly necessary cookies |
| First-party cookies | mi_cookies_ok | Persistent | Set to display the Cookie Policy | Strictly necessary cookies |
| First-party cookies | qtrans_front_language | Persistent | Configured to manage the visitor’s language | Strictly necessary cookies |
| First-party cookies | __cfduid | Persistent | Cookie associated with sites using CloudFlare, used to speed up page loading times. | Strictly necessary cookies |
| First-party cookies | hjIncludedInSample | Session | This cookie is associated with the HotJar web analytics service. It uniquely identifies a visitor during a single browser session and indicates inclusion in a sample audience. | Analytics cookies |
| First-party cookies | TawkConnectionTime | Session | Cookie associated with Tawk.com for chat management and support | Strictly necessary cookies |
| First-party cookies | ft-user-id, ft-client-id | 5 years | Cookie associated with Flip.to for user identification | Strictly necessary cookies |
| First-party cookies | triptease-identity-data | Session | Cookie associated with Triptease.com for user identification | Strictly necessary cookies |
THIRD-PARTY COOKIES
| Domain | Cookie Identifier | Duration | Description | Type | More Information |
| hotjar.com | _hjIncludedInSample | Persistent | This session cookie is set so that Hotjar knows if the visitor is included in the sample used to generate funnels. | Analytics cookies | https://www.hotjar.com/legal/policies/cookie-information |
| hotjar.com | _hs*, hubspotutk, hsPagesViewedThisSession, hsfirstvisit | Persistent | Cookies set by HubSpot to track visitors on hotjar.com | Analytics cookies | https://knowledge.hubspot.com/articles/kcs_article/reports/what-cookies-does-hubspot-set-in-a-visitor-s-browser |
Google has developed a Google Analytics Opt-out Browser Add-on for the most common browsers: Microsoft Internet Explorer, Google Chrome, Mozilla Firefox, Apple Safari, and Opera, which facilitates the exclusion of these cookies. For more information, visit this external link: https://tools.google.com/dlpage/gaoptout?hl=es
How to reject cookies or revoke consent?
You can configure your browser to accept or reject the installation of all or some cookies, or to request notification when a cookie is placed. Each browser has specific configuration instructions. Below are the links with information for the most common browsers:
- Google Chrome
- Mozilla Firefox
- Internet Explorer
- Safari
